Home / Warranty & Repair Service

All Luminox watches have been carefully checked and are in perfect working condition. It is warranted, by the company shown on the back of the certificate, for a period of two years from the date of purchase. Every watch has been tested for water-resistance, which is covered under the warranty provided that it has not been subjected to any improper handling or accident. Also that the glass, crown and push button(s) have not been damaged.

The warranty covers any malfunction in materials and workmanship during the warranty period of your watch. Your watch will be repaired free of charge with the presentation of the warranty certificate and timepiece. Any damage resulting from inappropriate use is excluded from the warranty, as is the battery, crystal, and wear to the case and strap or bracelet.

In case of any malfunction during the warranty period, your watch will be repaired free of charge on presentation of proof of purchase from an authorized Luminox retailer showing the model number of the watch. Should your watch need service, please contact the authorized U.S. service center on the bottom of this page.

Any defective products must be reported within 30 days of receipt to be eligible for return or replacement.

Register your watch with us! For your convenience, we will store your proof of purchase in case service is required in the future.  If you purchased your registered watch on Luminox.com, you would receive an additional 1-year warranty.

To start your request for service, please use the following portal. Send a Return Merchandise Authorisation (RMA) to the U.S. Authorized Repair & Service Center.

1. Order number, email address or enter your model number in the identify product tab
2. The next screen wil ask you to detail out the service issue you are experiencing with your Mondaine timepiece
3. You wil be prompted to get a shipping label to send over to the US Service.
4. Start here