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Online Shipping Policy

Luminox makes every effort to deliver online orders as quickly and conveniently as possible. Once your order has been processed, you will receive an email confirming your order has shipped and tracking information will be available.

Processing

  • Orders placed during the weekday and before 12:00 p.m. EST will begin processing that exact same day. 
  • Orders placed after 12:00 p.m. EST will begin processing the next business day.
  • Weekends and/or holidays: Orders will begin processing on the next business day (M-F).

Delivery

  • We offer FREE ground shipping via UPS all orders shipped to U.S destinations (excluding Hawaii and Alaska). 
  • UPS Ground can take anywhere from 3-5 business days for a delivery to the end destination. 
  • Shipping delivery estimates: (If placed before 12:00 p.m. EST from Monday-Friday)

Delivery Commitment (business days)

  • NY, NJ, PA, CT, DE, and MD → 1 business day
  • East Coast → 2 business days
  • Midwest and South → 3-4 business days
  • West Coast → 5 business days/ one week

Please note:

  • We do not offer Saturday delivery. 
  • Holidays and peak sales time may alter your shipment time frame.
  • We do not provide delivery to freight forwarding companies. 
  • Our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.

Non-domestic delivery

  • Luminox is proud to offer shipping to Hawaii & Alaska as well as outside US Territories including Puerto Rico, Guam, the Virgin Islands & other Military bases.
  • Orders placed before 12:00 p.m. (EST), Monday-Friday ship the same day
  • For these regions please allow for 5-10 business days

Return Policy

We want you to be completely happy with your order. Subject to certain exceptions, if for any reason you are not satisfied, we will gladly accept your return of the merchandise within 15 days following the delivery of your purchase.

The item must be in perfect and sellable condition, with original packaging and wrapping.

Learn more about our Return Policy