Returns or Exchanges

CLICK HERE TO START A RETURN OR EXCHANGE

LUMINOX accepts FREE returns made through www.luminox-usa.com within 30 days of receiving your watch

POLICY:

Returns or Exchanges

  • All returns must be in the same condition as received, unless otherwise noted
  • Additionally returns can take up to 30 business days to process once received. If there is any discrepancy with the return you’ll be notified via email.
  • Once the refund has been issued it may take an additional 3-5 business days to fully process. You will receive an email confirmation once the return has been processed and the refund is issued. 
  • Original delivery fees are refunded only if incorrect orders on the companies behalf.
  • You are not responsible for shipping the products back to Us. We'll provide a free return shipping label.
  • Individual products may be excluded from this guarantee. Check the product description before you place your order.
  • All sale items are FINAL SALE and may not be returned or exchanged!

    Limits of Responsibility

     

    We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.