Returns or Exchanges
CLICK HERE TO START A RETURN OR EXCHANGE
LUMINOX accepts FREE returns made through www.luminox-usa.com.
HOLIDAY POLICY:
Orders shipped between November 10th and December 31 may be returned until January 10th for a full refund, subject to regular return guidelines as listed below. This is a holiday-extension of our usual 30-day return policy.
POLICY:
Returns or Exchanges
- All returns must be in the same condition as received, unless otherwise noted
- Additionally returns can take up to 30 business days to process once received. If there is any discrepancy with the return you’ll be notified via email.
- Once the refund has been issued it may take an additional 3-5 business days to fully process. You will receive an email confirmation once the return has been processed and the refund is issued.
- Original delivery fees are refunded only if incorrect orders on the companies behalf.
- You are not responsible for shipping the products back to Us. We'll provide a free return shipping label.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.
- All items marked FINAL SALE are final and may not be returned or exchanged!
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.