Welcome to the portal for the LUMINOX authorized US service center. Please follow the step by step process to enter information about your LUMINOX watch. The more information you can provide, the more smoothly the process will go. Thank you! Our portal is in a pilot phase and we welcome your comments to improve it.
First, we need to identify your watch.
If you bought your watch through our website, please provide your order number or email address. If you did NOT purchase your watch from our website or if we could not find your order as entered in our database, please click on IDENTIFY YOUR PRODUCT.
The 4 or 5 digit model/series number are located on the back of your watch and on the warranty card. Please enter it and click here to create your RMA Request Merchandise Authorization - also known as »service ticket«.
If you cannot find the number, click here to create a RMA Request Merchandise Authorization.